Privacy Policy

CreatixReach is a registered company in the United States. In this Privacy Policy, CreatixReach, we, us and our mean that company.

This policy explains how we handle personal information across everything we operate, including this website at creatixreach.io, CreatixApp (our customer portal at app.creatixreach.io), the hosted dialer environments we provision for customers, and the email, billing and support systems behind them. We refer to all of this together as the Service.

If you have a question about this policy, or you want to exercise a privacy right described below, email us at info@creatixreach.io.

CreatixReach handles personal information in two distinct capacities, and your rights differ depending on which one applies.

Information we collect automatically. When you use this website or CreatixApp we collect log and device data such as IP address, browser type, operating system, referring page, pages viewed, timestamps and general location inferred from IP. We use privacy-conscious analytics to understand traffic volume and referral sources in aggregate.

Service data generated by use of the platform. Running a dialer produces operational records: call detail records (numbers dialed, timestamps, duration, disposition and outcome), agent and seat activity, provisioning and system logs, and billing events derived from call minutes. Some of this data is personal information about the people your agents call.

Customer content. Customers upload lead and contact lists, campaign configuration, scripts, and in some configurations call recordings. We do not select, review or use this content for our own purposes.

Where data protection law requires a legal basis, we rely on: performance of a contract (providing and billing the Service); legitimate interests (security, fraud prevention, service improvement and business communications), balanced against your rights; legal obligation (tax, accounting, lawful requests and telecommunications compliance); and consent, where we ask for it, which you can withdraw at any time.

We use cookies and equivalent browser storage that are strictly necessary to keep you signed in, maintain session security and remember basic preferences, plus a limited set of analytics cookies that measure page views and referral sources. We do not use advertising cookies to build cross-site profiles of you. Where we run advertising measurement, it is limited to understanding whether a campaign produced visits or signups.

You can block or delete cookies in your browser. Strictly necessary cookies cannot be disabled without breaking sign-in and the portal.

We do not sell personal information, and we do not share it with third parties for their own marketing.

CreatixReach is a United States company, and our infrastructure and service providers are located in the United States, the European Union and other regions. Using the Service therefore involves transferring information across borders, including to countries whose data protection laws differ from those where you live. Where required, we rely on recognized transfer mechanisms such as the European Commission standard contractual clauses and equivalent UK provisions, together with contractual and technical safeguards.

We keep account, billing and verification records for as long as the account is active, and afterwards for the period needed to meet tax, accounting, anti-fraud and legal obligations. Operational records such as call detail records and system logs are retained for a limited period for billing accuracy, dispute resolution and security investigation, then deleted or aggregated. Customer content stays under the control of the customer and is deleted when the customer deletes it or, after account closure, when the environment is decommissioned. Backups are cycled out on their own schedule.

We use encryption in transit, isolated per-customer dialer environments, restricted administrative access, network filtering and automated intrusion blocking, signed webhooks between systems, and audit logging of sensitive administrative actions. No system is perfectly secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential, using strong unique passwords, and telling us promptly at info@creatixreach.io if you suspect unauthorized access.

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to delete it, to restrict or object to certain processing, to receive a portable copy, and to withdraw consent. To exercise a right, email info@creatixreach.io. We will verify your identity before acting and respond within the period required by applicable law. You may also complain to your local data protection authority.

If your information reached us because a CreatixReach customer loaded it into their own account, we act as a processor and will refer your request to that customer.

If you are a resident of California or another US state with a comprehensive privacy law, you may have rights to know what personal information we collect and why, to access and delete it, to correct inaccuracies, and to be free from discrimination for exercising those rights.

We do not sell personal information and we do not share it for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act as amended. We do not knowingly process sensitive personal information for purposes that require an opt-out right. To submit a request, email info@creatixreach.io. An authorized agent may submit on your behalf with proof of authorization.

Customers who use CreatixReach to contact consumers are independently responsible for the lawfulness of those contacts. That includes obtaining any consent required before calling or recording, honoring do-not-call requests and applicable do-not-call registries, providing accurate caller identification, respecting calling hours, and giving the notices required by the privacy and telemarketing laws that apply to them and to the people they call. Our Terms of Service set out these obligations in more detail, and breaching them is grounds for immediate suspension.

The Service is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, email info@creatixreach.io and we will delete it.

This website and the portal may link to sites and services we do not control, including payment processors and documentation hosted elsewhere. Their privacy practices are their own, and we encourage you to read their policies.

We may update this policy as the Service evolves or the law changes. The effective date at the top of this page always reflects the current version. If a change is material, we will give notice by email or through the portal before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated policy.

Questions, requests or complaints about privacy: info@creatixreach.io. We read every message and respond as quickly as we can.